Shipping and Delivery Information
Do you offer free worldwide shipping?
Yes, we provide free shipping for all orders, regardless of their origin. This includes shipments from our US warehouses via USPS, with no additional charges to you. For more details, visit our Shipping and Delivery page.
Which countries do you ship to?
Our international shipping services reach more than 20 countries. If your country has specific shipping restrictions, we will contact you to provide more information.
How do you handle customs processes?
We are not responsible for customs fees once the items have been shipped. By purchasing from our store, you accept the possibility of paying such fees if they apply in your country.
Estimated Delivery Times
Delivery times depend on the destination. We estimate between 10-30 business days, not including our processing time of 2-5 days. See the table below for estimated delivery times to various locations.
| Location | *Estimated Delivery Time |
|---|---|
| United States | 10-20 business days |
| Canada, Europe | 10-20 business days |
| Mexico | 10-20 business days |
| Australia, New Zealand | 10-30 business days |
| Central and South America | 15-30 business days |
| Asia | 10-20 business days |
*Processing time of 2-5 days not included.
Order Tracking Details
How can I track my order?
You will receive an email with a tracking number once your order has been dispatched. If you do not receive this information within 5 business days, please contact us.
Separate Shipments
For logistical reasons, items from the same purchase may be shipped in separate packages. This does not affect the quality or speed of our delivery service. If you need to track multiple shipments, you can easily do so on our Track Your Order page.
How accurate is the tracking information?
Our tracking information is updated regularly to provide the most accurate delivery estimates. However, occasional delays may occur due to unforeseen circumstances. If you have any concerns about your shipment, feel free to reach out to our support team.
Refunds and Returns Policy
Order Cancellation Policy
You can cancel your order at no cost before the shipping process has begun, within the first 12 hours after purchase.
What if my order is delayed?
If your order does not arrive within the guaranteed delivery time, you can request a full refund, which will be processed and applied to your original payment method within 14 days. Learn more on our Refund Policy page.
How do I return an item?
If you are not satisfied with your purchase, you can return the item within 30 days of delivery. Please visit our Refund Policy page for detailed instructions on how to initiate a return.
What items are eligible for a refund?
Most items are eligible for a refund if returned in their original condition. Certain items, such as perishable goods or personalized products, may have different return policies.
Secure Payment Methods
What payment methods are accepted?
We accept a variety of payment methods, including major credit cards like Visa, MasterCard, American Express, Discover, and Maestro. For your convenience, we also support payments through trusted digital platforms such as Stripe and PayPal, which offer various options for secure transactions. To explore all the payment options we offer and find the one that best suits your needs, please visit our Payment Options page.
How secure are online transactions?
All online transactions are encrypted for your security. We are committed to protecting your personal information. More details can be found on our Privacy Policy page.
Can I use multiple payment methods for a single purchase?
Currently, we do not support splitting a single purchase across multiple payment methods. However, you can choose the payment method that best suits your needs from our available options.
Dedicated Customer Support
How can I get assistance if needed?
Our customer support team is ready to help you with any inquiries. Reach out to us on our Contact Us page for assistance.
What are your customer support hours?
Our customer support team is available Monday to Friday, from 9 AM to 6 PM EST. We strive to respond to all inquiries within 24 hours. For immediate assistance, please visit our Contact Us page.
Additional Information
Where can I find your Terms and Conditions?
Our Terms and Conditions outline the rules and regulations for using our website. You can review them on our Terms and Conditions page.
Do you have a privacy policy?
We value your privacy and have detailed our practices in our Privacy Policy. Learn more on our Privacy Policy page.
Can I subscribe to your newsletter?
Yes, you can stay updated with our latest offers and news by subscribing to our newsletter. Simply visit our Newsletter Signup page and enter your email address to join our mailing list.