Order Cancellation
You may cancel your order before it has been shipped. If you have already made the payment, please contact us within the first 12 hours to cancel. Once the packaging and shipping process has started, cancellation will not be possible.
Refund Policy
Customer satisfaction is our top priority at Super Saver Shop.
You can request a refund if:
- The order does not arrive within the guaranteed delivery time (30 business days, excluding 2-5 days for processing).
- You have received an incorrect item.
- You decide you do not want the received product (it must be returned in its original packaging and unused, with the return cost being your responsibility).
Refunds are not issued if:
- The order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- The order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by natural disasters).
*Refund requests must be submitted within 15 days after the expiration of the guaranteed delivery time. Please send your request to info@supersavershop.com.
If your refund request is approved, it will be processed and automatically applied to your original method of payment within 14 days.
Exchanges
If you wish to exchange the product received, whether for size or any other reason, you must first contact us for instructions. Please do not return the purchase without our authorization.